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Saudi Arabia

Travel and Hajj Software Development in Jeddah

Purpose-built Hajj and Umrah operations software: bookings, allotments, visa stage tracking, agent wallets and a real multi-currency ledger. Built and operated in production.

Delivered system in this market AST, overlapping working day

What is different about this market

Jeddah is the operational gateway for Hajj and Umrah, and the software problem here is unlike general travel technology. A pilgrim booking touches packages, hotel allotments in Makkah and Madinah, transport legs, visa stages, payment plans and agent settlement - and the accounting has to hold up afterwards.

This is the sector we know best. FT-ERP handles the full commercial lifecycle of a Hajj or Umrah booking across 44 modules – enquiry, quotation, package, hotel allotment, transport, flight, visa stage, payment plan, departure readiness and post-travel settlement – and posts the accounting entries for each step as it happens rather than reconstructing them afterwards.

The two problems general travel software gets wrong

First, the ledger. Most booking systems produce financial reports by summing transaction tables, which works until an audit. We rebuilt this one as true double entry, multi-currency, with every write traceable to a journal.

Second, agent distribution. Partner agents want to book without phoning, and finance wants a reconciled position at all times. Those requirements conflict unless the balance check, the wallet debit and the booking write happen in one database transaction. We built it that way, which is why wallet and booking state cannot diverge.

Sectors we are strongest in here

  • Hajj and Umrah operators
  • B2B travel agent networks
  • Hotel and transport allotment management
  • Travel finance and settlement
Most requested here

What clients in Jeddah ask us for

ERP Solutions

A single operational system covering bookings, inventory, suppliers, accounting, HR and branch control, on a proper double-entry ledger.

Business outcome Month-end closes from one source of truth instead of six reconciled spreadsheets.

CRM Solutions

A pipeline your team will actually update: lead capture, stages, activity logging, quotations and manager dashboards.

Business outcome Every enquiry traceable from source to closed deal, so marketing spend is judged on revenue.

AI Agents & Automation

Agents that qualify enquiries, extract document data, draft replies and summarise activity - with guardrails, audit trails and a human approving anything that commits.

Business outcome Hours of daily reading and retyping removed, with a record of every decision the agent made.

Lead Generation Systems

Landing pages, validated capture, instant routing, follow-up sequences and source attribution - including WhatsApp handoff.

Business outcome Enquiries reach a human in seconds and you can see which channel produced which closed deal.
Before you ask

The questions that decide the deal

Cost, timeline, ownership and what happens when something breaks. Answered here so the first call can be about your business instead.

What does a custom ERP or CRM build actually cost?

Cost tracks scope, not seats. A focused CRM or a single-department system starts materially lower than a multi-module ERP with a double-entry ledger and multi-branch reporting. After a 30-minute scoping call we send a written fixed price range with the module breakdown behind it, and that range does not move unless the scope moves.

We will also tell you when off-the-shelf software is the cheaper answer. Recommending a custom build that should not exist is the most expensive mistake in this category, and it is ours to avoid rather than yours to discover.

How long before we have something we can use?

You get working software you can log into early, not at the end. Discovery and design usually take one to two weeks, after which delivery runs module by module so each piece can be tested and accepted as it lands.

A focused system is typically live in six to twelve weeks. A full multi-module ERP runs three to nine months to complete, but the first usable modules arrive long before that. There is no six-week silence where you wonder what is happening.

We already have a system. Do we have to replace it?

Usually not, and we have no incentive to say otherwise. The first step is an architecture and code review that tells you whether what you have can carry another two years of growth, what the security exposure is, and what the previous vendor left undocumented.

You get a written risk register with costs attached to each option: fix, replace or retain. Where the existing system is worth keeping, we say so and quote for the remediation instead of the rebuild.

Do we own the code and the data?

Yes, entirely, from day one. Source code, database, hosting credentials, brand vector files and documentation are handed over as a matter of course, not negotiated at the end.

There are no hostage licences, no per-seat fees on your own system, and nothing held back to create leverage at renewal. If you want to move the system to another provider, everything needed to do that is already in your possession.

What happens after launch?

Support is a defined agreement rather than goodwill. It covers monitoring, backups that are verified by actually performing a restore, response-time targets, and a named engineer who already knows your stack.

We also run quarterly reviews to look at what the system is doing in practice versus what it was designed to do, because usage patterns after twelve months are rarely the ones assumed at design time.

How do you handle security and our data?

Least-privilege roles, server-side input validation, complete audit trails on financial and administrative writes, and backups tested by restore rather than assumed to work. These are built in during development, not sold afterwards as a hardening phase.

Your data stays on infrastructure you control and own. We can work within your existing hosting, compliance requirements and data-residency constraints, and we will document exactly who has access to what.

Can you work alongside our in-house developers?

Regularly. That arrangement works best when the boundary is explicit: we take specific modules or the architecture, your team takes the rest, and the API contract between them is agreed and written down before either side starts building.

We document to the standard of someone else maintaining the code, because in this arrangement someone else does.

What if the project goes wrong, or you disappear?

Three structural answers rather than a reassurance. First, each stage has a written exit condition, so a project cannot drift quietly for months. Second, you hold the code, credentials and documentation throughout, so another team could pick it up. Third, every system ships with an ERD, a permission matrix and a runbook written for an engineer who has never seen it.

We also run systems of our own in production, which means we are not a project shop that can quietly stop answering the phone.

Start here

Ready to build your next digital solution?

Send the brief and you get a scoped response with approach, milestones and a fixed price range. Not a sales call.

1

A 30-minute call with the engineer who would run your project

Within 2 business days
2

A written scope: approach, module breakdown, milestones, fixed price range

Within 5 business days
3

You decide. No retainer, no obligation, and the scope document is yours to keep either way

Your timeline

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